Service Delivery Officer

Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) 15% NA NA NA NA Service Delivery Officer Quantitative Parameters Mapped Book: 3% MoM TRV Growth of Mapped Book 20% Service Delivery Officer Customer Engagement Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) 10% NA NA NA NA Se…