Job description
Description Job Description
• Quality Analyst (Credit Cards
• Banking) Position: Quality Analyst
• Credit Cards Department: Customer Service / Operations Location: Mumbai Department: Credit Card-Marketing HO Industry: Banking & Financial Services Grade
• M1 to M3 Key Responsibilities Conduct quality audits of inbound and outbound customer service calls related to Credit Cards.
Evaluate customer interactions against predefined quality, compliance, and service standards.
Monitor adherence to bank…
