Residential Engineer

Act as the first point of contact (L1) for any issues related to video conferencing (VC) and unified communications. Provide telephonic/electronic support for incident reporting, service requests, and status updates. Troubleshoot basic functional issues and escalate tickets if required. Manage service requests, user rights assignments/modifications, and periodic rights monitoring. Classify incidents and requests (functional clarification, bug, or change request). Provide support during setup of…