Order Management Voice process

ERP Platforms Oracle, SAP, LN, Syteline, Epicor, Sage, Syscom (multi-system proficiency expected) CRM Salesforce Key Collaborators Supply Chain, Logistics Order Management SAP KEY RESPONSIBILITIES • Own and manage a portfolio of complex, high-value, or technically demanding customer accounts end-to-end • Handle escalated order exceptions including pricing disputes, supply constraints, quality claims, and delivery failures • Review, validate, and resolve billing exceptions (incorrect invoices, s…