Job description
Description Key Responsibilities Triage, diagnose and resolve Financials incidents and service requests within agreed guardrails, using runbooks and the known-error database.
Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
Triage interface failures and replay known-good classes for Financials-owned seams.
Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
Classify every ticke…
