Head - Pricing & Portfolio Management, BPM

Job Title: Head • Pricing & Portfolio Management, BPM Job Location: Mumbai / Chennai Lead the pricing and portfolio management in GSC with focus on managing and enhancing the GSC service and solution catalogue, including regular reviews. Define and manage the strategic growth strategy of GSC while owning the entire pricing framework, including developing/defining new methodologies. Responsible for the workflow governance including through GSConnect and leading the monthly service and solution governance board. Act as the key counterpart to Service Line Leads on services, solutions, and pricing. Own the holistic Business Partner (BP) feedback framework, including the quarterly NPA survey. Key Responsibilities: Pricing Develop GSC pricing strategy for all charging model and new pricing options; ensure pricing simplicity and automation via GSConnectEnsure compliance of GSC rate card application across centers and Business PartnersSupport explanation and communication of GSC pricing internally and externally Service and Solution Management Develop targeted growth plans for GSC aligned with overall organizational strategyContinuously challenge and enhance existing services and solutions offeringsProactively identify and develop new service offeringsManage GSConnect workflows and ensure operational effectivenessLead and host the monthly service and solution governance board Business partner feedback Own the holistic BP feedback framework, including management of quarterly NPA surveyProvide actionable insights on Business Partner sentiment and expectationsMaintain and govern the stakeholder matrix Stakeholder Management Act as the central interface for pricing, service offerings, and feedback-related topicsAnticipate stakeholder needs and address issues before escalationMaintain clear, consistent, and timely communication across all levelsUse insights (pricing data, feedback, service performance) to guide decisions and stakeholder discussionsEstablish structured forums, cadences, and escalation pathways Management responsibility Individual contributor role (may manage one or fewer employees) Required Qualification & Skills Bachelor’s degree in Business Administration, Finance, Economics, Supply Chain, or a related fieldMaster’s degree (e.g., MBA) preferred10+ years of experience in pricing, commercial strategy, consulting, shared services, or service portfolio managementFreight Forwarding industry / Freight forwaring GBS/GCC experience is a mustProven experience working in global, matrixed organizations with cross-functional exposureDemonstrated experience in pricing strategy, chargeback models, or cost al location frameworksExposure to workflow tools, automation platforms, or service management systems (e.g., GSConnect or equivalent) Closing date: 7th Jun 2026