Financial Analyst- B2B Collection

About the job: About TrueBlue • TrueBlue (NYSE: TBI) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including • construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year. Essential Duties & Responsibilities • Analyze customers credit history, payment patterns, and financial data to assess default risk. Review customer credit applications and verify details through credit bureaus when required. Set and manage customer credit limits and payment terms. Make lockout decisions for over-credit-limit accounts and initiate credit reviews when needed. Define aging thresholds based on customer risk grading. Collaborate with Sales teams to balance business growth with risk management and cash flow objectives. Handle inbound and outbound calls to resolve sales and customer queries on priority. Follow up with customers via calls/emails for collections and dispute resolution on overdue invoices. Investigate and resolve payment discrepancies to ensure timely invoice payments. Coordinate with Cash Application teams for accurate payment posting. Liaise with internal departments to obtain supporting documents for dispute resolution. Process adhoc and urgent customer requests within defined timelines. Implement collection strategies to reduce outstanding and past-due balances. Ensure timely collections and adherence to defined TATs for call and email queues. Work proactively with stakeholders to resolve customer issues and ensure first-call resolution. Deliver high-quality customer service through prompt and effective query resolution. Identify process gaps/issues and escalate them to senior staff when required. Skills & Qualifications 2-3 years of experience in end-to-end B2B Credit & Collections. Skilled in verbal and written communication Focus on continuous improvement initiatives Experienced in working on different ERP's and exposure to end-to-end process mapping Should be able to work with minimal guidance Desire to work in a collaborative team environment that includes offshore colleagues Ability to effectively interact and build relationships with a diverse employee population. Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00