Job description
Responsibilities End User Support Management
1.
Delivery of end-user support services across designated BU sites Supervise on-ground support managed by vendor for hardware and software services
2.
Monitor and ensure Group IT & Cyber compliance on user devices
3.
Monitor ticket resolution, drive incident/request management, and manage chronic issue escalations
4.
Perform routine IT health checks and drive closure of user-reported incidents and requests
5.
Ensure timely resolution of noncomplianc…