Job description
Overview
The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio.
This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.
The position serves as a key member of the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand management, roadmap planning, reporting and continuous improvement activities across the KM ecosystem.
Responsibilities
Bachelor’s degree (or equivalent experience); advanced degree preferred.5+ years of hands-on experience in Knowledge Management or Service Management tools (e.g., ServiceNow)Strong understanding of KM processes, governance, and content lifecycle management
Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)Proven experience in stakeholder management and cross-functional collaborationStrong communication, facilitation, and problem-solving skillsDeep working knowledge of ServiceNow, Knowledge Management, Azure DevOps and structured problem solving
Qualifications
Strong business analysis and requirements gathering skillsBachelor’s degree in industrial engineering, computer science or similar areas5+ years of hands-on experience in Knowledge Management or governance management toolsStrong understanding of KM processes, governance, and content lifecycle management
Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)Proven experience in stakeholder management and cross-functional collaborationStrong communication, facilitation, and problem-solving skillsDeep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferred
Experience with structured problem solving and/or LSS certification (Kaizen, belted award) is a plus
