Demand & Portfolio Management – ServiceNow HRSD

Aufgaben About MBRDI: Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Key Responsibilities: • Consult international HR business functions on new requirements and develop innovative, value-adding solutions that work across multiple markets. • Evaluate requirements with respect to technical feasibility, global governance standards, local regulatory considerations, and business case viability. • Receive and accept demands from across regions/entities, validate whether they fall under globally agreed standards, and add qualified demands to the backlog. • Ensure transparent stakeholder communication across geographies, including alignment on testing scope and User Acceptance Testing with internationally distributed HR teams. • Create roadmaps, budget assessments, and resource plans tailored to the international demand pipeline. • Translate functional HR requirements, often expressed differently across markets, into clear and technically sound ServiceNow solutions. • Proactively plan regular releases and ensure smooth operations across all served markets. • Identify opportunities for reusable and configurable solutions that scale across countries instead of one-off market-specific customizations. Required Skills and Experience: • Experience in portfolio management, demand management, or HR IT business analysis, preferably in a global or multi-country environment. • Strong knowledge of ServiceNow, particularly the HR Service Delivery (HRSD) module, including Employee Center, Case and Knowledge Management, Virtual Agent, and workflow configuration. • Proven project management capability with the ability to plan, drive, and close HR IT initiatives end-to-end, including scope, stakeholders, risks, dependencies, and release readiness. • Familiarity with Agile, Scrum, or hybrid delivery methods, and tools such as Jira, Azure DevOps, or ServiceNow SPM. • AI mindset with curiosity about how AI and intelligent automation are reshaping HR services, along with the ability to adapt AI solutions for day-to-day work. • Comfort using AI tools for analysis, drafting, and ideation, with openness to evaluating AI-enabled solutions based on outcomes and responsible-AI considerations. • Excellent consulting and communication skills, with the ability to facilitate discovery and prioritization conversations across geographies. • Ability to prioritize and evaluate business cases in line with global governance frameworks while remaining sensitive to local context. • Structured, solution-oriented way of working in matrix and multi-stakeholder environments. • Very good English skills at business-negotiation level, as English will be the working language for international stakeholder engagement. • Confident stakeholder management capabilities across cultures, levels, and time zones. • Strong affinity for HR and/or digital transformation topics. • Strategic mindset with conceptual strength. Qualifikationen Educational Qualifications: • Completed university degree in Business Administration, Human Resources, Information Systems, Business Informatics, or a related discipline. • Additional certifications such as PMP, PRINCE2, SAFe, PSM, ServiceNow Certified System Administrator, or HRSD Implementation Specialist would be an advantage. Preferred Qualifications (Good to Have): • Prior experience in an automotive, manufacturing, or large GCC/GBS environment. • Experience working in global or multi-country HR IT transformation projects. • Exposure to ServiceNow SPM, Jira, Azure DevOps, Agile, Scrum, or hybrid delivery models. • ServiceNow certifications such as CSA or HRSD Implementation Specialist are advantageous. • Experience in managing international stakeholders across geographies, cultures, levels, and time zones. • Ability to synthesize varied multi-market inputs into clear and actionable demand specifications. • Passion and motivation to actively drive HR transformation. • High level of self-motivation and ability to work independently across time zones. • Strong analytical and conceptual capabilities. • Ability to remain calm under ambiguity and shape unclear international demands into structured requirements. Why Join Us? • Be part of a purpose-driven organization that is shaping the future of mobility and HR digital transformation. • Work on cutting-edge HR technology platforms, including ServiceNow HRSD, across global projects. • Contribute to the digitalization of HR processes across international markets. • Thrive in a collaborative, diverse, and inclusive environment. • Partner with global stakeholders and influence scalable HR service solutions. • Access world-class infrastructure and continuous learning opportunities. Equal Opportunity Statement: At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.