BPS - Voice Assistant Manager-Operations

Job Description Operations & Service Delivery Ensure end-to-end delivery of assigned processes/services in line with contractual SLAs and KPIs (Productivity, Quality, TAT, Compliance). Monitor daily/weekly/monthly performance dashboards and take proactive corrective actions for any deviations. Manage volume fluctuations, staffing plans, and workload redistribution to meet delivery commitments. Own incident management , root cause analysis (RCA), and corrective/preventive action (CAPA) closure. …