Analyst IT Operations(ITSM)

Job Description Mattel is seeking an ITSM Practitioner to join our IT Service Management team in Hyderabad. In this role, you’ll help deliver efficient, high-quality IT services that enable our teams worldwide. You’ll leverage ServiceNow, AI tools, and best-in-class ITIL practices to improve service delivery, optimize workflows, and enhance the digital experience for our employees and partners. What You’ll Do · Follow and enhance existing ITSM processes (Incident, Problem, Change, Release, Know…